Programs And Courses

Where to Find Help

Online Troubleshooting


I can't log in to MyHACC portal. What should I do? 

Call the HACC IT Support Center at 717-780-2570 or email If the IT Support Center cannot resolve the issue, access Brightspace by D2L using the secondary method.


My online course is not showing up. What should I do? 

Call 1-800-ABC-HACC and select option 7.  An online specialist will assist you.


I am having a technical issue within the online course. What should I do? 

Check the Brightspace by D2L Help System and the Student Orientation. If those resources cannot provide help, call 1-877-325-7778 or email the D2L HelpDesk at


I cannot access my Hawkmail account. What should I do? 

Contact the Welcome Center.


I can't remember the answer to my security question. How do I reset my PIN? 

Go to the Registration Office/Welcome Center. You will need to supply a photo ID.

Contact the instructor for issues that are not technical. You can contact your instructor inside your course management system. You can also use the contact information in the syllabus.