Programs And Courses

Online Student FAQs

Online Student FAQs


Where do I find the IT Support Center contact information and other technology support assistance?

Visit the IT Support Center webpage to view hours, contact information, and additional technology FAQs.


How can I learn more about my online course or access my online course?

You will be able to access your online course once the course is scheduled to begin. You will not be able to log on to the course before that date.  

If the semester has not started yet, access your course information packet by entering your course CRN in the "Find by CRN" box at the class schedule search.  Once the semester starts, access your online course by going to myHACC. Your user name is your Hawkmail prefix.  Your password is your HACC password.  Click "D2L (Brightspace)."  Be sure to log into your course within the first 48 hours of the start of the course.

Do I need any special computer software for my course?

The instructor will mention if any special software is required in the comments section of the course description or on the course syllabus. Make sure you have this software installed on your computer before beginning the course.


How do I get my books? When will they be available?

Books and video materials are available at most campus bookstores two weeks before the semester begins. 

You may purchase them at any campus bookstore, or you can order them through HACC's online bookstore.  Click on the "Textbooks" button near the top of the page and follow the instructions.

If you buy a used textbook, it may not have the access codes that you may need to access your online materials. Be sure to check with your instructor if you have a question.


How do I schedule and take proctored on-campus exams?

Check your syllabus to find out whether your course requires proctored exams. Find out if they need to be completed on the computer or on paper.

If your course requires paper-proctored exams, follow the exam instructions listed in the Online Learning Guide to Paper Testing. If your course requires proctored-computer exams, follow the exam instructions listed in the Online Learning Guide to Computerized Testing.


What if I am physically unable to come to one of HACC's campuses for scheduled exams?

If your course requires proctored exams, and you are unable to make it to campus, be sure to let your instructor know. You will need to secure a qualified proctor with the instructor's permission.

Please review and complete the Off-Site Proctor Form (pdf). The completed form must be mailed to your instructor for approval three weeks prior to your requested test date. You will need Adobe Acrobat Reader®to view these files.


Do I have access to HACC's library resources?

Yes. The HACC library has an extensive collection of resources, including online resources. If you use campus library resources, you must show your HACC photo student ID card.


May I use the computer labs on campus?

Yes. Each campus has computers available for student use. Contact the campus nearest you for details about computer availability.


May I use the Tutoring and Testing Center if I need help understanding my course materials?

Yes. Visit your campus Tutoring and Testing Center if you need help understanding course material. Learn more about tutoring and testing services.

The college has subscribed to an online tutoring service called Smarthinking. This service is free to all HACC students and uses professional tutors. Learn more about Smarthinking.


How do I obtain a HACCid (student identification card)?

HACC issues HACCid cards to students. This ID card will be used collegewide to identify you as a HACC student, while protecting your privacy. Learn more about HACCids.